Shipping & Returns Policy

Shipping Information

Delivery Options

We offer multiple shipping options to suit your needs. All orders are processed within 1-2 business days (Monday-Friday, excluding holidays).

Shipping Method	Delivery Time	Cost
Standard Shipping	3-5 business days	€4.99
Express Shipping	1-2 business days	€12.99
Next Day Delivery	Next business day (if ordered before 2 PM)	€19.99
Free Shipping	3-5 business days	FREE on orders over €50

International Shipping

We ship to all European Union countries. International shipping costs and delivery times vary by destination:

• EU Countries: 5-7 business days, €9.99-€24.99 depending on location
• United Kingdom: 7-10 business days, €14.99
• Switzerland & Norway: 7-12 business days, €19.99

Customs fees, duties, and taxes may apply for non-EU deliveries and are the responsibility of the customer.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by:

• Visiting your Account Dashboard
• Using the tracking number with the carrier's website
• Contacting our customer service team

Shipping Restrictions

Some items may have shipping restrictions due to size, weight, or regulations:

• Large items (monitors 32"+, desktop PCs) may require special delivery
• Batteries and hazardous materials may have restrictions
• We do not ship to P.O. boxes or military addresses

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Returns & Refunds

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Item is in original, unused condition
• Original packaging and all accessories are included
• Return initiated within 30 days of delivery
• Proof of purchase (order number or receipt)

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

• Opened software, games, or digital downloads
• Personalized or custom-built systems
• Items marked as "Final Sale" or "Clearance"
• Gift cards and promotional items

How to Return an Item

Follow these simple steps to return your purchase:

1. Start Your Return
   Log into your account, go to Order History, and click "Return Item" or contact our support team.
2. Get Return Authorization
   We'll send you a Return Authorization Number (RMA) and return shipping label via email within 24 hours.
3. Pack the Item
   Securely pack the item in its original packaging with all accessories, manuals, and documentation.
4. Ship It Back
   Attach the provided return label and drop it off at any authorized shipping location. Keep your tracking receipt.
5. Receive Your Refund
   Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Return Shipping Costs

• Defective/Damaged Items: FREE - We cover all return shipping costs
• Changed Your Mind: Customer pays return shipping (€6.99 EU, €12.99 International)
• Wrong Item Sent: FREE - We cover all costs and expedite replacement

Refund Methods

Refunds are issued to the original payment method:

• Credit/Debit Card: 5-7 business days after approval
• PayPal: 3-5 business days after approval
• Bank Transfer: 7-10 business days after approval

You'll receive an email confirmation once your refund has been processed.

Exchanges

Need a different size, color, or model? We offer free exchanges:

• Follow the return process above and note "Exchange" in your request
• We'll ship your replacement item immediately upon receiving your return
• No additional shipping charges for exchanges of equal or greater value

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Warranty & Damaged Items

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately - within 7 days of delivery
• Provide photos - of the damage or defect
• Keep all packaging - we may need to file a carrier claim

We'll send a replacement immediately or issue a full refund, including return shipping costs.

Manufacturer Warranty

All products come with manufacturer warranty. Warranty periods vary by product and brand (typically 1-3 years). We also offer:

• Dead-on-Arrival (DOA) Protection: 7-day replacement for items that arrive non-functional
• Extended Warranty: Available at checkout for 1-3 year coverage
• Technical Support: Free lifetime support for all purchased items

Warranty Claims

For warranty service:

1. Contact our support team with your order number and issue description
2. We'll diagnose the issue and determine if it's covered by warranty
3. If covered, we'll arrange repair, replacement, or refund

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Frequently Asked Questions

Can I cancel my order?

Yes! You can cancel your order within 1 hour of placing it by contacting customer service. Once the order has been processed for shipping, you'll need to follow our return procedure.

What if I'm not home for delivery?

The carrier will leave a notice with instructions for redelivery or pickup at a local facility. You can also provide delivery instructions during checkout.

Do you ship to businesses?

Yes! We offer special B2B shipping options with bulk discounts and account billing. Contact us for details.

How do I check my order status?

Log into your account and view your order history, or use the tracking number sent via email.